We accept major payment methods, including Visa, MasterCard, American Express, PayPal, and most digital wallets. You can choose your preferred option at checkout.

Yes, we ship worldwide. Shipping fees will be calculated and displayed at checkout based on your delivery address.

You can use your tracking number on your order page and place it in the query boxes of logistics websites. You can track your order using the following links:
DHL:https://www.dhl.com/us-en/home/tracking.html
FedEx:https://www.fedex.com/en-us/tracking.html
Others:17track.net

If your order hasn’t shipped yet, you can request a cancellation. Most orders are processed within 1–3 business days. If your cancellation is successful, we’ll send you a confirmation email.

Orders are usually processed within 1–3 business days. Delivery typically takes 7–12 business days, depending on your location.

If there’s a quality issue or the product doesn’t meet your expectations, we offer a 30-day return or exchange policy. Just make sure the item is in its original condition and contact us for support.

You can find our shipping policy here.

Once your return is approved, refunds are processed within 7–10 business days to your original payment method. Please note that your bank or payment provider may take additional time to post the funds. If you haven’t received your refund after 15 business days, feel free to contact us at info@keymousepro.com.